Privacy Policy

Privacy Policy

Privacy Policy


We care about the protection of your privacy and especially about your Personal Data. We have established this Data Protection Policy in order to inform you who visit or buy from terkenlis-eshop.gr (hereinafter "e-shop", "Electronic Store" or "Website"), or become our member, regarding the type of data that is processed, the purpose of its collection and processing in general, the way in which your personal data is processed and its recipients, your rights and options as well as the way to contact us for any issue that may concern you in in relation to your personal data.

This Data Protection Policy includes:

  • Information about the Controller of your personal data.
  • The type of data we collect about you.
  • The purpose of collecting and processing your personal data and the legal basis for processing it.
  • The security measures we take to protect your personal data,
  • The retention period of your personal data.
  • Information about your rights and how to exercise them.

We urge you to also read the Privacy and Personal Data Protection Statement , which is complementary to this one.

Processing manager :

TERKENLIS MONOPROSSOPI S.A. SA, with the distinguishing title "TERKENLIS S.A." (hereinafter: “the Company” or “we”)

17th km National Odou Thes/nikis – Polygyrou, Nea Raidestos, 570 01,
T.2310 477 250, F.2310 477 260, e-mail: info@terkenlis.gr .

Information we collect

"Personal Data" is the information concerning identified or identifiable natural persons ("data subjects"), i.e. persons whose identity can be ascertained directly or indirectly. We collect such information when you use, or interact with our Company through our website. Specifically:

  • If you are a visitor to our online store website, our official social media accounts or create a member account.

Initially, through the contact form of our online store, in order to serve any of your requests or clarifying questions about our products and the general operation of the e-shop, we will ask you to enter your name and your e-mail address (e -mail). Also, when you communicate with us on our Company's social media (Facebook, Instagram, etc.), you provide us with your personal identification and communication data, which we process on a case-by-case basis exclusively to serve your request.

Also, when browsing our online store, you may be asked to submit your personal information (e.g. name, email address, contact phone number, etc.), in order to benefit from some of our services. For example, when you provide your consent for promotional communication (newsletter) and news about our activity.

In addition, when you create a personal account through our website, it is necessary to enter your name, your e-mail address, a contact telephone number, your username and your Personal Secret Security Code (Password). .

We remind you that every time we ask you to fill in your personal data in order to access any function or service of our website, we will mark certain fields as mandatory, since this is the basic information we need to be able to provide you the function or service. Please note that if you do not provide us with such data, you may not be able to complete your registration or benefit from the relevant functions or services of our website.

  • If you are a customer or prospect.

A necessary condition for the initiation of mediation between us is your disclosure of your personal data. When submitting your online order, you must provide us with your full name, the address to which the sold products will be shipped, your landline phone number (or any other phone number you want, which will be used to better serve you), your e-mail address.


The Company collects the above data when you use our online store (e-shop) to make your purchases and conclude a contract for the sale of products/goods between us. The Company implements appropriate technical and organizational measures in order to ensure the appropriate level of security of your data against the risks of accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unlawful processing.

In particular, regarding the security of payments : our online store accepts Mastercard, American Express, Diners, Visa & Maestro credit/debit cards of any bank through Security Certificate & SSL Technology, the confirmation of which is carried out through the 3D Secure Network system of VISA and MASTERCARD.

All payments made using a card are processed through the Stripe electronic payment platform and uses TLS 1.1 encryption with a 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

Our online store does not collect or store your credit card information in any way, and for this reason you need to re-enter it every time you use your credit card for transactions through it.

The Company provides you with the possibility, if you wish, to receive advertising and/or informational messages to your e-mail address. In this case, after relevant information about the purpose of the processing and before the collection of your data, your express consent will be requested.

In the event that you become our customer, the Company informs you that it wishes to process the data of its customers granted to us in the context of a purchase or other transaction with us for the purpose of direct commercial communication for related products or purposes. In particular, where we have obtained your express consent, we will process your email and mobile phone to send you email, SMS , viber or other multimedia, regarding our promotions, provided that you do not object to the sending of such commercial communication . In this case you can opt-out by pressing the unsubscribe button in the email or in any case by contacting us.


Data collection by automated means

Furthermore, during your interaction with us, certain data is automatically collected by your device or the web browser you use ("cookies"). By using cookies and other similar technologies, we collect data about the devices through which you visit our Site, such as your Internet Protocol (IP) address, login details, browser type and version, operating system and platform and other technology on the devices used to access our website etc., data about the page you connected from and the page you went to when you left.


Information concerning minors

Our website and services are not intended for use by minors under the age of 15. We do not collect Personal Data from minors under the age of 15 without the consent of a parent or guardian. In any case, we delete any personal data of minors under 15 years of age. If you are a parent or guardian of a child under the age of 15 and you are concerned that your child may have provided us with personal data, please contact us at e-mail: dpo@terkenlis.gr .


Why do we use your Personal Data?

We use your data to:

  • To communicate with you about matters relating to the sale of our products to you.
  • To receive your orders, process them, and ship the products to you.
  • To manage, process and process your payments including the security of our financial transaction and invoicing.
  • To process any complaints you may have.
  • To serve you as a Member by opening your Account with us.
  • To create, store and maintain a database of our customers and to analyze it.
  • To send you commercial communication via Newsletter, SMS, or other multimedia (VIBER) regarding news of our Company, products, offers and promotions.
  • To understand and analyze the results of our advertising and promotions.
  • To process your requests such as for example withdrawal, etc.,
  • To satisfy your rights regarding your personal data.
  • For transaction security.
  • For business analytics and improvements, such as marketing and optimizing our products, optimizing your experience and service from us in our Online Store, and customizing your experiences in our Online Store .
  • For market research, statistical analyses, to develop marketing strategies and manage marketing campaigns, and to let us or our partners know about potential opportunities to participate in our marketing or product promotion initiatives.
  • To detect, prevent and deal with fraud or other illegal activities.
  • To protect our rights, property or those of third parties.

Other purposes: we may use your data in other ways. In this case we will provide special notices to inform you when we collect the data, while we will secure your consent before processing, where this is required.


In order to achieve these purposes, we will collect and generally process only those data that are compatible with the purpose of the processing.



Who do we share your personal data with?

The personal data we collect may be transmitted to third parties. Particularly:

  • To any competent supervisory, public or judicial authority, as long as this is required by the current legal framework or by a court decision.
  • To our other third-party external partners who carry out processing on our behalf and are committed, as we are, to a corresponding level of protection of your data, such as law firms, financial consultants-accountants, advertising companies, providers of IT products and/or services and/or support of any kind information and electronic systems and networks, courier companies, etc.


We do not disclose your personal data to third parties outside the European Union in countries where there is no adequate data protection regime. However, should such a data transfer need to take place, we will take every possible measure to ensure that your data is treated securely, e.g. using standard data protection clauses (Standard Contractual Clauses, SCC), established by the Commission.


Legal bases for processing your personal data

We rely on four legal bases when processing your personal data, which are as follows:


  • Performance of a contract: when the processing of your personal data is necessary for the fulfillment of our obligations arising from the contract.


  • Legal obligation: when we are required to process your personal data to comply with a legal obligation, such as keeping records for tax purposes or providing information to a public body or law enforcement authority.


  • Legitimate interest: we may process data about you where we have a legitimate interest in carrying out a lawful activity so as to ensure the continuity of that activity, as long as it does not exceed your interests, or


  • Your consent: we may occasionally ask you for your specific consent in order to process some of your personal data. Your personal data will only be processed if you agree to it. You can withdraw your consent at any time, without retroactive effect, by contacting us at e-mail: dpo@terkenlis.gr .

Your rights

Your rights in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Regulation on Data Protection) are the following:


  • Right to information about your personal data that we process and your rights.
  • Right to access your personal data that we process.
  • Right to correct incomplete or inaccurate data we hold about you.
  • Right to delete your personal data.
  • Right to restrict the processing of data.
  • Right to data portability to you or to third parties. You can receive the personal data concerning you in a structured, commonly used and machine-readable format, as well as transmit it, under the legal conditions, to another controller as long as this does not adversely affect the rights and freedoms of others (only for automated processing of information that you have provided us with your consent or for the performance of the contract between us.)
  • Right to object to the processing of your personal data at any time. We may not satisfy your said right if it demonstrates compelling and legitimate reasons for processing that override your interests, rights and freedoms or to establish, exercise or support legal claims.
  • Right to lodge a complaint with the Personal Data Protection Authority (www.dpa.gr), if you consider that your rights are violated in any way (right to complain to the Authority). Postal Address: Kifisias Avenue 1-3, P.O. 115 23, Athens, call center: +30 210 6475600, e-mail: contact@dpa.gr .


For any additional information, as well as for the exercise of the above rights, please write to the address , 17th km. Ethn. Odou Thes/nikis – Polygyrou, Nea Raidestos, 570 01, T.2310 477 250, F.2310 477 260, or at the e-mail address: dpo@terkenlis.gr . As a general rule, your request will be granted within one month of its receipt. The information, every communication as well as all the actions taken according to articles 15 to 22 and 34 GDPR, are provided free of charge .


Security and Preservation of your Personal Data

We retain your personal data only for the period of time required for the purposes of data processing, i.e. for the duration of the contract between us, your consent, our legal obligations (such as retention for tax purposes) and our legitimate interest per case.

The processing of personal data is carried out in a way to ensure its privacy. We implement appropriate technical and organizational measures in order to ensure an appropriate level of security of your data against the risks of accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unlawful processing.

The data you provide us is protected with appropriate information security techniques to ensure both its safe transfer over the internet and secure storage in Information Systems. For your safe navigation in our online store (e-shop) as well as for the security of your transactions with it, the Company takes every appropriate measure by adopting modern high-quality security specifications in accordance with market trends, such as for example the high levels SSL (Secure Socket Layer) encryption technology activated during personal data entry that offers 256-bit encrypted communication.

We require all third parties that may receive your personal data to have appropriate technical and operational security measures in place to protect your personal data, in accordance with Greek and EU data protection legislation.


Special Categories of Data

We ask that you do not disclose your bank details or sensitive personal information to us via e-mail. The processing of personal data of this category does not in any case serve the purposes of the processing, as defined above.


Links

Our website contains links to other websites. This privacy statement does not apply to the user's access to other websites. Please see the privacy policies of these websites for more information about how they handle your data.

The Controller is not responsible for the content and services of other third parties to which it refers through their links, hyperlinks or banners (including, without limitation, social networking sites such as Facebook, Twitter, Instagram, YouTube, Pinterest, Google+ ). The Controller neither guarantees nor can control the availability, content and personal data management policy of the website listed with a link. Therefore, for any problem that occurs when visiting/using them, you must contact the respective websites that bear the sole responsibility for providing their services. Access using the provided links to the respective website takes place under the sole responsibility of the user himself.

Update of this policy

This policy was last updated on 01/14/2022.


  • Please note that this policy may change from time to time. If we decide to change our policy we will inform you through notices that will appear on this website.
  • If we decide to significantly change the processing of your personal data, you will receive prior information, or where necessary, your consent will be requested before the implementation of the new policy.


Contact

For any questions, comments or concerns regarding this Privacy Statement, but also for any issue related to the processing of your Data and the exercise of your rights, you can contact the Company's Data Protection Officer (DPO), with following ways:

  • By email to dpo@terkenlis.gr
  • By letter to the Personal Data Protection Officer TERKENLIS SA, 17th km. E.O. Thessaloniki-Polygyrou, VI.PA. Nea Raidestou, 57001 Thermi

Why do we use cookies?

We use cookies to personalize content and ads, provide social media features and analyze our traffic. In addition, we share information about how you use our website with social media, advertising and analytics partners, who may combine it with other information you have provided to them or that they have collected in connection with your use of the services their. Cookies are small text files used by websites to make the user experience more efficient on a website you have already visited. This assumes you are using the same terminal device and browser. If so, cookies will remember your preferences, know how you use the website and tailor the content they show you to be more relevant to your personal interests and needs. Cookies help us provide, protect and improve our Products and/or Services.

Management of cookies

In any case, you can at any time change the settings to accept, reject or delete cookies from your browser settings . For more information about Cookies you can visit the website www.aboutcookies.org .

Please note that this policy may change from time to time. Changes will appear here. Before any change to this policy, we will notify you and you will have the opportunity to review the revised policy before choosing to continue using our services and products.

Cookies we use:

  • Absolutely Necessary cookies

Strictly necessary cookies are essential for the proper functioning of the website, they allow you to browse and use its functions, such as access to secure areas.

These cookies do not recognize your individual identity. Without these cookies , we cannot offer an efficient operation of our website. These cookies are stored on your computer only during your stay on the website or for the maximum duration of one session.

For example: with these cookies it is easier to switch from http to https when you change pages, so that the security of the transmitted data is maintained. In addition, a cookie of this kind is used to store your decision regarding the use of cookies on the website.

Your consent is not required for the use of strictly necessary cookies.

  • Cookies on this website that require your consent

Cookies that are not absolutely necessary in order to use the specific website as intended, but require your consent in order for them to apply. Without these cookies , features that allow easy use of our website, such as pre-filled forms, will no longer be available. The settings you make, such as language options, will no longer be saved, so you will be prompted to reconfigure them each time you switch pages.

The Company has incorporated into this website content belonging to third parties. These third-party providers can theoretically place cookies on your device when you visit our website, and in this way they can receive information about the fact that you have visited our website. Please visit the websites of these third party providers if you need more information about how they use cookies .

If you have decided not to give your consent to the use of cookies that require it, or if you have withdrawn this consent, then you will only be provided with the features of the website, the use of which does not require such cookies. In addition, areas of the website that incorporate content from third parties, and which could therefore possibly place third-party cookies on your device, will not be available to you, so that third-party cookies cannot be placed. You will be informed accordingly. If this happens and you decide that you want to use this website content, then you will be able to use it, as long as you give your consent to the use of cookies , including the use of potentially placed third-party cookies . To do this, activate the feature of our website provided for this purpose.

  • Cookie statistics

Statistics Cookies help website owners understand how visitors interact with pages by collecting and reporting information anonymously.

  • Performance cookies

With the help of these cookies we collect information about how you use a website and provide you with the best possible user experience.

For example: Cookies help us route traffic between servers and understand how quickly our services load for different users. They also help us know which pages the visitor opens most often and if the user receives error messages from certain pages. These cookies do not store information that allows the user to be identified. The information collected is aggregated and therefore anonymized. These cookies are used exclusively to improve the website's performance and, by extension, the user's experience.

  • Cookies related to website functions and services

These cookies allow the website to remember user choices such as username or region to provide enhanced and personalized features. The information collected by these cookies is anonymous and it is not possible to track browsing activity on other websites.

For example: With cookies we store preferences, learn when you have viewed or interacted with content from our products and/or services, and provide you with customized content and experiences.

We also use cookies to provide you with content relevant to your language.

For example : We store information in a cookie that is placed on your browser or device so that you can see the website in the language you want.

  • Cookies for marketing purposes

Marketing cookies are used to track visitors to the websites. The intent is to display ads that are relevant and engaging to users and therefore more valuable to third-party publishers and advertisers.

For example : With cookies we can serve ads to people who have previously visited our website, purchased products or used its applications and recommend products and services based on this activity. In addition, we use cookies to measure the performance of advertising campaigns related to our products and/or services.

For example: We use cookies to count how many times an ad is shown and to calculate the cost of those ads. In addition, we use cookies to measure how often users view or click on advertisements.


Cookies help us serve ads and measure their performance across different browsers and devices used by the same person.

Cookies are governed by the e-privacy Directive 2002/58/EC as amended by Directive 2009/136/EC (which has been incorporated into Greek Law by Law 3471/2006).

We consider and treat the data we collect from cookies and similar technologies as non-personal. However, to the extent that identifying information such as your Internet Protocol (IP) address, or the like is considered personal data by law, we treat it as personal data. Likewise, when non-personal data is combined with personal data, we treat it as personal data for the purposes of this Privacy Policy.